Zendesk
Enterprise customer service and support platform
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★★★★★Customer SupportEst. 2007
Zendesk is an enterprise-grade customer service platform offering ticketing, live chat, knowledge base, and analytics for large support organizations.
Pricing
Support Team
USD 19.00/mo
Ticketing, email and social channels, basic reporting.
Suite Team
USD 55.00/mo
Omnichannel, help center, AI, voice, and advanced bots.
Pros
- ✓ Industry-leading ticketing system
- ✓ Massive integration marketplace
Cons
- ✗ Expensive at scale
- ✗ Can be complex to set up and customize
Features
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Live ChatYes
•
Ticket ManagementYes
•
Knowledge BaseYes
•
AutomationYes
Integrations
SlackSalesforceGoogle WorkspaceZapierStripe