Help Scout
Simple help desk software for customer-first teams
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★★★★½Customer SupportEst. 2011
Help Scout is a simple, customer-first help desk platform with a shared inbox, live chat, and knowledge base, designed to feel personal at scale.
Pricing
Standard
USD 22.00/mo
2 mailboxes, 1 knowledge base, live chat.
Plus
USD 44.00/mo
Custom fields, Salesforce integration, advanced reports.
Pros
- ✓ Clean and intuitive interface
- ✓ Feels like email — low agent training needed
Cons
- ✗ No free tier
- ✗ Limited phone/voice support
Features
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Live ChatYes
•
Ticket ManagementYes
•
Knowledge BaseYes
•
AutomationYes
Integrations
SlackSalesforceZapierStripe