Freshdesk
Affordable customer support software for growing teams
This link may earn us a commission at no cost to you.
★★★★★Customer SupportEst. 2010
Freshdesk is a cloud-based customer support platform offering omnichannel ticketing, automation, a self-service portal, and reporting at a competitive price point.
Pricing
Free
Free
Up to 10 agents, email and social ticketing, knowledge base.
Growth
USD 15.00/mo
Automation, SLAs, time tracking, custom reports.
Pros
- ✓ Generous free tier for small teams
- ✓ Easy to configure and get running
Cons
- ✗ AI features are add-on cost
- ✗ Reporting less powerful than Zendesk
Features
•
Live ChatYes
•
Ticket ManagementYes
•
Knowledge BaseYes
•
AutomationYes
Integrations
SlackSalesforceGoogle WorkspaceZapier